Job title: Learning & Development (L&D) Coordinator
Purpose: As a Key Member of Programmes Support Unit (Learning & Development (L&D) & monitoring, evaluation, accountability and learning (MEAL)) provide technical support and quality assurance to RedR UK programmes hubs, ensuring high-quality, relevant, appropriate, and high impact services to RedR UK beneficiaries and donors.
Responsible to: Reports to the Programmes Director / Support Unit Manager
Responsible for: Possibly future L&D apprentices or officers
Working with: Predominately with other L&D or MEAL Coordinators, Hub/Programme Managers or Coordinators, Programmes Director, and Associate Trainers & Consultants; but occasionally also with other RedR UK staff, training participants, other RedR Organisations, Partners and Clients.
Location: Home-based with occasional travel to RedR UK offices or project locations as appropriate; the candidate must have an overlap of at least 4 working hours per workday with the UK. UK working hours are 9am to 5pm (UK time). Possibility to be based in the RedR UK office in Amman.
Period: Fixed Term Contract until 31st March 2023 (it may be extended), starting immediately
Salary: Pending level of experience, location and performance during test and interview. London-based coordinators may receive a starting gross salary between GBP 30k and GBP 32k per annum. Senior Coordinators (usually achieved after > 1 year with the organisation and exceeding goals & objectives) may earn up to GBP 37k per annum (gross) and Unit Managers until about GBP 41k per annum (gross).
Contract: Pending on the candidate’s residential and tax status.
REDR UK AND THE WORK WE DO
RedR UK is an international NGO and learning provider that develops capacity and supports aid workers, organisations, and communities to prepare for and respond effectively to crises within humanitarian, development, and peacebuilding contexts. Our work builds resilience, primarily in low and lower middle-income countries worldwide. We have 40 years’ experience responding to natural and manmade disasters.
We train thousands of aid workers each year, delivering world-class, in-person and distance learning programmes. Between 2010 and 2020, RedR UK improved the capacity of over 60,000 humanitarian workers in 35 countries. In 2020-2021, 5,413 people from 106 countries were trained through 342 learning events. 55% of people trained in 2020/2021 were women or non-binary and 65% were national staff. 96% of participants rated their training good or excellent and confirmed it had increased their skills and knowledge. RedR UK is increasingly adopting online training methods. Due to the COVID-19 pandemic, we delivered 97% of our training online, an increase of 94% from the previous year.
We are an HPass Certified Learning Provider, meaning we meet the Humanitarian Learning Standards. RedR UK is committed to the Humanitarian Charter, the Code of Conduct for the International Red Cross & Red Crescent Movement and NGOs in Disaster Relief and the Core Humanitarian Standard.
RedR UK has offices in London and Amman and maintains a large pool of highly qualified trainers and experts who go through a rigorous certification and selection process. Our work is overseen and supported by a Board of Trustees with wide experience, in the humanitarian sector and other fields. Most importantly, RedR is a Membership organisation with a global network of 1,800 Members, all of whom are experienced humanitarian professionals.
We are also part of RedR International, an international federation of organisations that share a common vision and mission. The federation’s vision is a world in which sufficient competent and committed personnel are available and responding to humanitarian needs. Members include RedR UK, RedR Australia, RedR India, RedR Malaysia, RedR USA and RedR Indonesia.
RedR UK is committed to a strong, positive culture, with benefits for staff and those with whom we work. Our culture is also important to us in terms of our ethic of humanitarian impartiality and neutrality and our compliance with the Core Humanitarian Standard (CHS) and other professional codes of conduct.
Our values are vitally important to us as individuals, teams and to RedR UK as a whole. We are committed to a continuous process of strengthening our culture, maintaining the high standards required to work together effectively, and delivering first class advice and service to those with whom we work.
ABOUT THE PROGRAMMES SUPPORT UNIT (L&D / MEAL)
The RedR UK Programmes Support Unit is in charge of L&D and MEAL across the Programmes Department. It is envisaged that the unit will comprise of three to four staff, supported by consultants, experts, trainers and RedR UK Associate Trainers (ATs). When workload requires, selected consultants or staff on zero-hour contracts will make the shortfall.
While a future Unit Manager is envisaged the aim is generally a flat structure with the team organising their workload and allocation of tasks or activities as well as appropriate outsourcing under the oversight of the Programmes Director or Unit Manager and in close coordination with the Programmes Managers.
The Unit will fall under the RedR UK Programmes Department form alongside three programme Hubs. The unit will provide services, input and quality assurance to these hubs and be ultimately responsible for the quality of all RedR UK L&D and MEAL deliverables as well as for administering RedR UK’s pool of consultants.
RedR UK has traditionally delivered most of its services and capacity development face-to-face. Since COVID-19, the balance has shifted and RedR UK now provides a range of facilitated and asynchronous online training and remote services across several platforms. A process to consolidate and standardise RedR UK’s online services has commenced which the L&D Team is expected to conclude. In the future it is expected that a larger portion of RedR UK training will be available online but there will always be a F2F training component.
ABOUT THIS ROLE
The Learning and Development Coordinator is an essential role within the Programmes Support Unit. The staff will closely work and coordinate with other members of the Unit as well as Hub/Programme Managers, (Senior) Coordinators and Officers, Associate Trainers and Consultants, etc. and supervise the work of any potential future Training Officers or L&D apprentices. The L&D Coordinator provides predominately technical L&D support and quality assurance to RedR UK programmes hubs, ensuring high-quality, relevant, appropriate, and high impact services to RedR UK beneficiaries and donors. The staff will among others also assist in strategic planning and development of processes and procedures, proposal writing, recruitment, on boarding and coordination of the work of Associate Trainers (AT), expansion and review of RedR UK learning material, etc. The L&D Coordinator will contribute to expanding RedR UK services and offering and assist in business development.
Main Duties, Responsibilities and Accountabilities
Headings are for reference purposes only and shall not affect the meaning or interpretation of the duties, responsibilities, or accountabilities. Senior Coordinators usually “lead” rather than “contribute” or “support”.
- Provide technical learning and development input to the RedR UK Programme Hubs strategy
- Provide technical L&D expertise and advice to Programme Hubs, Fundraising and Business Development teams to support the development, updating and refinement of programmes strategy and operational plans.
- Contribute to the development or updating of RedR UK’s L&D and e-learning strategies in cooperation or close coordination with colleagues, Programme Hubs, other relevant staff and experts and guide their implementation.
- Contribute to the review of appropriate cross-hub communication, coordination and cooperation with respect to L&D with the goal of creating value through exploring synergies and ensuring quality standards are maintained across the organisation.
Support the delivery of RedR UK's demand-led services to a consistently high standard.
- Provide an end-to-end service - designing, supporting, quality assuring and evaluating the delivery of learning interventions, including developing new training and capacity development services (F2F & e-learning).
- Coordinate with colleagues, Hub Managers and Project Focal Points on planning and scheduling of L&D activities and liaise with colleagues across RedR UK to ensure uniform high quality of services.
- Where appropriate, deliver learning/training services directly to the participants.
- Where appropriate and agreed by line manager, lead the execution of selected projects, especially cross-hub L&D projects.
- Assist in ensuring that necessary monitoring, evaluation, accountability and learning (MEAL) data is gathered and analysed on all activities.
- In collaboration with the colleagues, Hub Programme Managers, Programme Coordinators, and other relevant staff regularly review monitoring and evaluation data from services and take a lead role in identifying areas for improvement and innovation.
Ensure that RedR UK services meet the needs of the sector and work to expand our reach:
- Design and conduct RedR UK’s global learning needs assessments (LNA) and programme specific LNAs for the hubs in close coordination with the Programme Managers or Focal Points.
- Contribute to identifying and exploring possibilities for expanding the range of services offered by the organisation and source funding for their implementation.
- Keep up to date with developments in learning (including e-learning) and development methodologies and issues in the humanitarian sector and advise RedR UK programme teams accordingly.
- Support business development efforts and proposal preparation by ensuring that the L&D component of the methodology is appropriate, services offered are in line with requirements, likely to achieve high impact and adding overall value to the programme.
- Support on selected proposals by acting as technical proposal / methodology writer (approach, methodology & workplan), expert identification & selection and input into staffing schedule.
- Represent RedR UK at selected external events and forums, as appropriate.
- Be the Key Account Manager (KAM) for selected Key Accounts (clients and partners) in line with RedR UK’s KAM System and assist in the identification of new donors/clients and key accounts.
Ensure that the quality of our L&D services and material is maintained, improved and expanded:
- Contribute to ensuring compliance with HPass Standards and manage selected relationships with learning and development accreditation providers such as HPass, Oxford Brookes University and the CPD Certification Service.
- Contribute to the development of RedR UK L&D quality standards in collaboration with colleagues & other programmes staff.
- Coordinate, review and contribute to the updating of RedR UK learning materials and content in collaboration with colleagues, Hub/Programme Managers & Coordinators
- Work closely with Hub Managers and Coordinators to identify synergies between RedR UK’s learning/training material against its L&D strategy.
- Contribute to guiding, standardising and quality assuring the conversion of learning/training material, content and courses or course modules to e-learning.
- Contribute to updating, maintaining and expanding RedR UK L&D and training material and resources, store & categorise them, and make them accessible.
- Contribute to the maintenance of RedR UK’s e-learning and open-source learning platforms.
- Provide quality assurance of project outputs or deliverables and assist in drafting high quality reports.
- Contribute in the preparation or updating of RedR UK policies, procedures or guidelines with respect to MEAL, L&D and QA including defining rules for engagement with programme hubs and interface.
Cooperate with Associate Trainers (ATs) and L&D Consultants to effectively deliver RedR UK's services:
- Contribute to the recruitment, assessment and onboarding of prospective new Associate Trainers (ATs), Trainers, L&D or e-learning consultants into the trainer pool and/or on specific projects as required.
- Coordinate the work, performance, and planning of Associate Trainers when working under the L&D Unit. Quality-assure their work when working under Programmes Hubs.
- Review the quality and performance of output of the L&D Unit, ATs and L&D Consultants.
- Assist in capacity building of RedR UK staff, ATs, Trainers and L&D consultants in L&D and technical Quality Assurance related matters, including Training of Trainers and e-learning / remote learning.
- All employees are required to adhere to RedR UK's values of collaboration, excellence, lifelong learning, integrity and accountability.
- Manage special or project budgets as required and agreed with the Line Manager.
- Undertake other tasks as reasonably requested by the Line Manager.
- Experience as a trainer and facilitator, ideally including in e-learning.
- Experience and understanding of learning and development methodologies, adult learning (andragogy) and participatory learning methodologies, including designing and conducting LNAs, designing, delivering and evaluating face-to-face and e-learning events and revising/adapting training material.
- Experience of delivering or supporting the delivery of blended learning programmes, ideally using Moodle as the Virtual Learning Environment.
- Experience of assessment of learning, able to track learning data, evaluate information from courses and share learning and statistics in an accessible format.
- Relevant experience across the humanitarian-development nexus (international).
- Excellent people skills and experience in the coordination of consultants, including effective cross-cultural communication and strong inter-personal skills.
- Ability to influence, build and maintain networks and relationships, both externally and internally to achieve good results, representing RedR UK at a senior level to a high standard.
- Good workload management skills and ability to use initiative to solve problems.
- Willingness to undertake travel internationally to often insecure and difficult environments for periods of up to two weeks.
- Excellent oral and written English language skills.
- Qualification in Humanitarian Action, Disaster Management, Development Studies or similar.
- Fluency in Arabic, French, Portuguese, or Spanish.
- Field experience in humanitarian operations.
- Business development & proposal writing experience.
- Experience in working in MEAL.
- Fluency and ability to deliver instructor-led online courses in a language other than English.
- Experience of working with academic institutions on the assessment of learning.
- Experience of working with authoring tools such as Articulate Rise and Storyline, Adobe Captivate, Camtasia etc.
- Experience of working with or managing institutional donors/private sector-funded projects.
How to apply:
Candidates need to send CV with cover letters to Hr@redr.org.uk. Deadline for the applications will be 20th August, 2022.