Purpose: To coordinate the delivery of RedR’s demand-led services including Open training programmes, tailored services and framework contract events.
Responsible for: Programme Officer and Administrator, based in the UK.
Working with: Colleagues within the Programme, Fundraising Team, other RedR staff, consultants, associate trainers and external contacts as necessary.
REDR AND THE WORK WE DO
Every year, hundreds of millions of people around the world are affected by natural disasters and conflict. RedR is an international disaster relief charity which saves lives by giving aid workers the vital skills they need to do their jobs to the highest possible standard. We train thousands of people each year in everything from providing emergency shelter to staying safe in the field, from project management after emergencies to essential water and sanitation skills and more.
The Programmes team is responsible for delivering demand-led services globally; providing tailored capacity building support to organisations and their partners through individual or framework contracts, and delivering RedR’s global Open Training Programme; planning and delivering a calendar of training events that meet the needs of individuals operating in the humanitarian sector.
As a Programme Coordinator in the Programmes team, you will be responsible for coordinating the delivery of our demand-led services, working to time, budget and scope. You will manage a team of Officers and Administrators in the UK, and will work closely with Programme Coordinators in other Programme hub of Jordan to ensure the delivery and consistency of our programming.
MAIN DUTIES AND RESPONSIBILITIES
Be responsible for the efficient and effective delivery of demand-led services
Work with the Programme Manager to develop Open Programme calendars and budgets
Prepare risk assessments for trainers travelling to insecure locations, as defined by the RedR UK Security Policy
Monitor programme finances including:
Open Programme fee income to make recommendations to the Programme Manager on go/no go decisions
Reconciling the management accounts and checking transaction lists for internal and external financial reporting (Open, TM)
Forecasting budget performance (Open, TM)
Coordinate learning solutions for organisations on the global Tailored Programme. For each event, assume full responsibility for the required activities, including:
Liaison with the client organisation
Developing and managing the event budget
Recruitment, contracting and management of suitably qualified Associate Trainers
Logistical and administrative requirements including trainer travel, accommodation, materials preparation and shipping
Understand sector needs and opportunities
Identify and explore possibilities to for expanding the range of services offered by the Programme, including contributing to, or leading on, proposals
Contribute to the coordination of learning needs assessments as required and related to RedR’s demand led services
Represent RedR and Programmes at external events and forums, as appropriate
Build and maintain relationships with key individuals in agencies operating in the sector including NGOs, UN agencies, clusters and donors organisations
Promote the integration of new capacity building approaches into Open and Tailored Programme offerings and develop enabling systems and processes as necessary, and in liaison with the PM and other PCs
Manage a small team to deliver specific elements of the team Operational Plan
Manage the team of Programme Officer and General Administrator, including recruitment and induction as required
Manage the performance, work planning and continued professional development of this team
Ensure that event planning and support and effective and efficient
Ensure high quality participant experience
Maintain and improve quality
Work closely and liaise regularly with the Programme Coordinators in other locations to share learning and promote best practice to ensure a consistently high quality of RedR’s demand-led services
Engage in the development of the Associate Trainer pool including identification of capacity gaps, attending, contributing to and feeding back on assessments
Regularly review participant and trainer feedback to identify ways in which to improve the coordination and administration of RedR’s demand-led services
Undertake other tasks as reasonably requested by the Programme Manager.
At least 3 years’ solid project management experience and knowledge including experience of event management
Proven experience of identifying, contracting and managing consultants
A proven ability to design and manage budgets in the region of £200k
Effective workload management skills and ability to use initiative to solve problems
Ability to represent the organisation externally and to develop networks
An entrepreneurial approach to developing effective relationships with other organisations and an ability to manage contracts
Excellent interpersonal and team skills
Computer literacy in MS Office
Relationships and Representation – used to building relationships externally and internally to an organisation to achieve good results, tactful and diplomatic, and able to represent the RedR UK externally and to develop networks and maintain these from a distance
People management – experience of line managing staff, volunteers or interns and of coaching and improving staff performance
Team player – experience of working successfully within a team environment and of building a new team
Communication - Good interpersonal communication skills and self-awareness
Work planning - Effective workload management skills and ability to use initiative to solve problems
Travel – able and willing to travel internationally, as needed, sometimes to insecure and difficult environments for periods up to 2 weeks, and to follow RedR UK security management procedures
Field exposed - Experience in Humanitarian and/or international development field operations
Project management – at least 3 years’ experience in designing, implementing, risk managing and reporting on projects throughout the project cycle
Qualification - Post-graduate in related subject such as Humanitarianism or International Development and suitable project management qualification
Languages - Fluency in a language other than English
All applicants must have the right to work in the UK.
Email a CV and covering letter demonstrating your reasons for applying and suitability for the role to HR@redr.org.uk. Please note that we may contact suitable applicants before the closing date.