Open Courses

Frequently Asked Questions


Do we offer any price reductions or assistance?

  • Early Bird tickets (10% Discount) are available until 1 month before the course start date, after which standard fees will apply.
  • RedR UK is committed to making our courses accessible to any organisation, regardless of size. We offer course scholarships for eligible participants who meet specific criteria. For more information on RedR Scholarships and how to apply, please click here.

Information about our courses:

  • Our courses are aimed at participants with different levels of experience. Some courses, however are aimed specifically, at beginners whereas others do require a greater degree of field experience. You can find this information about each course on the course page on the website, along with course schedules, and prices.

What’s included in the course fee?

  • RedR will provide arrival refreshments, lunch and refreshment breaks throughout the course, which are included in the course fee.
  • All participants will receive a hard copy workbook that compliments the training content.
  • All our UK, US and Belgium courses (with the exception of our HEAT course) are non-residential. The course fee does not include travel or accommodation, this is solely the responsibility of the participant.
  • RedR is unable to support participants in booking travel or accommodation.

Will I get a certificate?

  • Yes, you receive a physical certificate of attendance for taking part in RedR training courses.

Are PowerPoint slides available to participants before or after the course?

  • PowerPoint slides are not available before or after the course, that said we do provide a workbook for participants, which is densely packed with information on the slides and further reading on the topics covered. 

What is the credit-rated fee for?

Will RedR help me obtain an entry visa if I need one?

  • Only upon receipt of a completed booking form and full payment of course fees will a letter of confirmation be provided. This letter is a standard format and will be emailed to the applicant only. RedR cannot send letters to embassies, high commissions or consulates.
  • Applicants should ensure that they are able to meet the conditions for entry into the UK before applying for a course. Information on entry to the UK can be found here.
  • RedR cannot offer advice on specific cases or visa requirements. View our full T&Cs here

Can RedR tailor training courses to my needs, or that of my organisation?

  • Yes! For more information click here:

What are my transport/parking options for getting to and from the event?

  • The nearest service is Vauxhall Station (Victoria line), approximately 5 minutes' walk.  Oval or Kennington Stations (Northern Line) are approximately 10 minutes’ walk. Buses 2 /3 / 36 / 44 / 59 /77 / 88 / 159/ 185 / 196/ 322 / 344 stop nearby.  
  • Click here to download full directions to our UK training centre

What's the refund policy?

  • For bookings cancelled more than ten working* days before a course, administrative charges will apply. Applicants will be entitled to a refund of 85% of the course fees paid, or if places are available will be offered a transfer of 90% of the course fees paid onto the next instance of the course.
  • For bookings cancelled one to ten working days* before a course begins, 25% of the course fee will be refunded (*during normal UK working days, Monday-Friday and working hours 9am-5pm).
  • For bookings cancelled less than 24 hours (working days only) before a course, or after a course has started, no refund will be provided.
  • If the applicant chooses to transfer to another course and then cancels their booking a second time, neither a further transfer nor a refund will be offered.
  • The refund must be claimed within two months from the cancelled course start date.
  • Please note that unfortunately we are only able to cover our local bank charges and not the recipient’s bank charges when we make refunds.
  • Refunds may take up to 30 days.
  • For full RedR UK terms and conditions, click here

Are there provisions/ support for trainees with learning difficulties?

  • Our standard printing paper for all workbooks is white and the font we use is Arial size 12.
  • We are able to print workbooks on a variety of colours, with a range of font sizes.
  • RedR UK is committed to making sure everyone’s needs are met, including people of different genders, ages and disabilities. If you have any specific access requirements or learning needs RedR is committed to try and make reasonable adjustments to support your needs, please email or phone 0207 840 6000 at any stage of the booking process to talk directly to RedR about your needs.

How do I receive regular information about RedR training and news?

Sign up to our mailing list here


If you have any other queries, contact the training team-