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Learning and Development Coordinator

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Learning and Development Coordinator

Provide technical support and quality assurance to RedR UK Programmes Team, ensuring high-quality, relevant, appropriate, and high impact services to RedR UK beneficiaries and donors. 

Fixed-Term One-Year Contract 

Responsible to: Associate Director of Programmes 

Location: London, UK or Amman, Jordan 

Salary: 3.1(GBP 33165) in London; 3.1(JOD 20,300) in Jordan 

This position works closely with the members of the Learning and Development Team, as well as working in a support role with members of the Programmes Team to deliver quality learning and development programming. The Learning and Development Coordinator also works in partnership with external partners, including members of RedR’s Associate Trainer network, as well as other RedR organisations, partners and clients. 

REDR UK AND THE WORK WE DO  

RedR UK is an international NGO and learning provider that develops capacity and supports aid workers, organisations, and communities to prepare for and respond effectively to crises within humanitarian, development, and peacebuilding contexts. Our work builds resilience, primarily in low and lower middle-income countries worldwide. We have 40 years’ experience responding to disasters.       

We are an HPass Certified Learning Provider, meaning we meet the Humanitarian Learning Standards. RedR UK is committed to the Humanitarian Charter, the Code of Conduct for the International Red Cross & Red Crescent Movement and NGOs in Disaster Relief and the Core Humanitarian Standard.  

RedR UK has offices in London and Amman and maintains a large pool of highly qualified trainers and experts who go through a rigorous certification and selection process. Our work is overseen and supported by a Board of Trustees with wide experience, in the humanitarian sector and other fields. RedR is a Membership organisation with a global network of 1,800 Members, all of whom are experienced humanitarian professionals.   

We are also part of RedR International, an international federation of organisations that share a common vision and mission. The federation’s vision is a world in which sufficient competent and committed personnel are available and responding to humanitarian needs. Members include RedR UK, RedR Australia, RedR India, RedR Malaysia and RedR Indonesia.  

RedR UK is committed to a strong, positive culture, with benefits for staff and those with whom we work. Our culture is also important to us in terms of our ethic of humanitarian impartiality and neutrality and our compliance with the Core Humanitarian Standard (CHS) and other professional codes of conduct.  

Our values are vitally important to us as individuals, teams and to RedR UK as a whole. We are committed to a continuous process of strengthening our culture, maintaining the high standards required to work together effectively, and delivering first class advice and service to those with whom we work.  

ABOUT THIS ROLE 

The Learning and Development Coordinator is an essential role within the Learning and Development Team and the Programmes Team more generally. The staff will closely work and coordinate with other members of the L&D Team as well as Programme Managers, Coordinators and Officers, Associate Trainers and Consultants, etc. The L&D Coordinator designs and adapts RedR UK training materials as well as providing technical L&D support and quality assurance to the broader Programmes Team. In particular, this role will focus on building and strengthening RedR UK’s self-paced eLearning offerings. 

JOB DESCRIPTION

Main Duties, Responsibilities and Accountabilities 

Ensure that the quality of our L&D services and material is maintained, improved and expanded: 

  • Contribute to guiding, standardising and quality assuring the conversion of learning/training material, content and courses or course modules to e-learning 
  • Contribute to updating, maintaining and expanding RedR UK L&D and training material and resources, store & categorise them, and make them accessible  
  • Contribute to the update and maintenance of RedR UK’s e-learning and open-source learning platforms  
  • Provide quality assurance of project outputs or deliverables and assist in drafting high quality reports  
  • Contribute to the development or updating of RedR UK’s L&D and eLearning strategies 

Support the delivery of RedR UK's demand-led services to a consistently high standard: 

  • Provide an end-to-end service - designing, supporting, quality assuring and evaluating the delivery of learning interventions, including developing new training and capacity development services (F2F, online facilitated and eLearning), particularly in connection with RedR UK’s self-paced eLearning offerings 
  • Coordinate with the L&D team on planning and scheduling of L&D activities and liaise with colleagues across RedR UK to ensure uniform high quality of services 
  • Where appropriate, design and/or deliver learning/training services directly to the participants 
  • Where appropriate and agreed by line manager, lead the execution of selected projects, especially L&D projects 
  • Assist in ensuring that necessary monitoring, evaluation, accountability and learning (MEAL) data is gathered and analysed on all activities 

Support Network of Associate Trainers (ATs) and L&D Consultants to effectively deliver RedR UK's services: 

  • Support the capacity building of ATs in L&D and technical Quality Assurance related matters, including introduction to RedR UK training methodologies, innovative training techniques, new training tools, etc. 
  • Contribute to the recruitment, assessment and onboarding of prospective new Associate Trainers (ATs) into the trainer pool and/or on specific projects as required 
  • Coordinate the work, performance, and planning of Associate Trainers when working under the L&D Unit. Quality-assure their work when working under Programmes Hubs 

Ensure that RedR UK services meet the needs of the sector and work to expand our reach: 

  • Keep up to date with developments in learning with a focus on eLearning technologies and platforms, as well as other training methodologies and issues in the humanitarian sector and advise RedR UK programme teams accordingly 
  • Contribute to identifying and exploring possibilities for expanding the range of services offered by the organisation and source funding for their implementation 
  • Support business development efforts and proposal preparation by ensuring that the L&D component of the methodology is appropriate, services offered are in line with requirements, likely to achieve high impact and adding overall value to the programme 
  • Represent RedR UK at selected external events and forums, as appropriate 
  • Be the Key Account Manager (KAM) for selected Key Accounts (clients and partners) in line with RedR UK’s KAM System 

Additional responsibilities: 

  • All employees are required to adhere to RedR UK's values of collaboration, excellence, lifelong learning, integrity and accountability 
  • Manage special or project budgets as required and agreed with the Line Manager 
  • Undertake other tasks as reasonably requested by the Line Manager 

PERSON SPECIFICATIONS 

Essential 

  • Experience in design of self-paced and blended eLearning programmes, including experience with Articulate Rise, Articulate Storyline, Vyond and other animation/design platforms including a strong understanding of accessibility requirements 
  • Experience managing Learning Management Systems, especially Moodle 
  • Experience and understanding of learning and development approaches, adult learning (andragogy) and participatory learning methodologies, including designing and conducting LNAs, designing, delivering and evaluating face-to-face and online facilitated events and revising/adapting training material  
  • Experience assessing learning, familiarity with the Kirkpatrick Model, and experience tracking, evaluating and reporting on learning data 
  • Excellent people skills and experience in the coordination of consultants, including effective cross-cultural communication and strong inter-personal skills 
  • Ability to influence, build and maintain networks and relationships, both externally and internally to achieve good results, representing RedR UK at a senior level to a high standard 
  • Good workload management skills and ability to use initiative to solve problems 
  • Willingness to undertake travel internationally to often insecure and difficult environments for periods of up to two weeks 
  • Excellent oral and written English language skills 

Desirable 

  • Certificate in learning technologies, ICT, instructional design, or similar 
  • Qualification in Humanitarian Action, Disaster Management, Development Studies or similar 
  • Fluency in French, Arabic, Portuguese or Spanish 
  • Ability to deliver trainings in a language other than English 
  • Experience developing or administering an LMS 
  • Experience of working with academic institutions on the assessment of learning 
  • Experience in graphic design, video editing, audio editing 

Make it happen: apply now 

To apply for this role, based in either our London or Amman offices, please send your completed CV and one-page cover letter to hr@redr.org.uk before 31 May 2024 on rolling basis.