Training on Minimum Standards for Displacement Sites

Module 6: Participation and representation of displaced communities

The module supports learners to improve their ability to increase participation and representation of displaced people in their work in the Ukraine humanitarian response

Module description

This module provides an overview of the Minimum Standards' pillar on community participation and representation in the context of the Ukraine humanitarian response. The module covers community participation (standard 2.1), information sharing with communities (standard 2.2) and feedback and complaints mechanisms (standard 2.3) and examines these in the context of accountability to affected populations. It explores how to apply these standards in the Ukraine humanitarian response.   The module reinforces the importance of interpersonal and communication skills and provides links to additional training on these topics.


There are no pre-requisites for this module, but it is recommended that learners are familiar with the purpose and core content of the Minimum Standards before attending the module.  Learners who wish to deepen their understanding before participating in this module are encouraged to watch the video 'Supporting displaced populations in the Ukraine humanitarian response: An introduction to the minimum standards for displacement sites' and participate in the module 'Supporting displaced populations in the Ukraine humanitarian response: Using the Minimum Standards in practice'. Participants who have a role in managing or coordinating displacement sites, or those who wish to deepen their understanding of the topic further, will be encouraged to also participate in the module 'Community participation and representation: Governance structures' which is concerned with minimum standard 2.4.

This module is a facilitated module which uses participatory methods. It is expected that learners will participate in discussions and activities in order to deepen their understanding of the concepts that are discussed. Participants will be offered opportunities to share relevant personal experiences and reflections to benefit their own and others' learning.  At the end of the module, participants will be provided with a summary of key messages from the module and a list of relevant resources. 

Module objectives

  • Describe what is meant by community participation and representation in the context of collective centres and other displacement sites and how this links to accountability to affected populations,
  • Explain ways to support displaced people to participate meaningfully in decision-making related to the management of the site (standard 2.1),
  • Explain ways to ensure that regular communication with the displaced community, host community and all other stakeholders is appropriate and relevant (standard 2.2),
  • Describe what a feedback and complaints mechanism is and what the intended purpose is,
  • Explain ways to ensure displaced and host populations have access to safe and responsive mechanisms to handle feedback and complaints to service providers (standard 2.3),
  • Analyse to what extent the current response supports community participation and representation,
  • Identify actions you will undertake in order to improve the application of standards on participation and representation (minimum standards 2.1, 2.2 and 2.3) in the Ukraine humanitarian response


Who should attend?

This module is for anyone who is working or volunteering with displaced people in Ukraine or neighbouring countries who would like to improve their ability to encourage community participation and improve representation of all groups of people amongst the displaced population.

Course structure

Two online facilitated sessions of one hour duration each, total 120 minutes -with a 30 minutes break in the middle -(delivered using Zoom)

How to join

If you would like to attend, please register through Eventbrite. You will receive instructions on how to join the course after registration.

The live online sessions are hosted on Zoom. We recommend joining via the Zoom app. Participants may join the training via a browser, although the browser offers limited access to some of the interactive features of the training. Participants will be expected to have a stable internet connection and to actively participate in all facilitated sessions.

What is the language of the training?

Training could be facilitated by RedR UK experts in English, Ukrainian, Polish, and Romanian.


Dates of the training sessions are listed here.

Click here to access other free, online contextualised modules offered by RedR UK to individuals and organisations responding to the humanitarian crisis in Ukraine and neighbouring countries.

Hpass badge

Upon completion of the course participants will be eligible to apply for a HPass Badge, a digital indicator of achievement, and a way for participants to demonstrate their skills and experience in the humanitarian sector. You can find more information on HPass Badges here.

Any questions? Check out our Terms and Conditions here, or contact

RedR UK is committed to making sure everyone’s needs are met, including people of different genders, ages and disabilities. If you have any specific access requirements or learning needs RedR UK are committed to try and make reasonable adjustments to support your needs, please email at any stage of the booking process to talk directly to RedR UK about your needs.

In case of any complaints, please email