Training on Minimum Standards for Displacement Sites

Module 9. Coordinating services and monitoring needs

The module aims at improving learners' ability to coordinate services and monitor needs in order to provide better support to displaced people in the Ukraine humanitarian response.

Module description

This module provides an overview of the minimum standards concerning site service coordination, monitoring and reporting. The module explores how to coordinate services to meet the needs of displaced and host populations (standard 4.1) and how this links to the principles of partnership; and how to assess, monitor and report on the site population's needs (standard 4.2). The module explores how to apply these standards in the Ukraine humanitarian response. 

There are no pre-requisites for this module, but it is recommended that learners are familiar with the purpose and core content of the Minimum Standards before attending the module.  Learners who wish to deepen their understanding before participating in this module are encouraged to watch the video 'Supporting displaced populations in the Ukraine humanitarian response: An introduction to the minimum standards for displacement sites' and participate in the module 'Supporting displaced populations in the Ukraine humanitarian response: Using the Minimum Standards in practice'.

This module is a facilitated module which uses participatory methods. It is expected that learners will participate in discussions and activities in order to deepen their understanding of the concepts that are discussed. Participants will be offered opportunities to share relevant personal experiences and reflections to benefit their own and others' learning.  At the end of the module, participants will be provided with a summary of key messages from the module and a list of relevant resources.

Module objectives

  • Explain the importance of coordinating services between humanitarian organisations, authorities and site populations,
  • Describe the principles of partnership and explain how these apply in the context of site management,
  • Identify key stakeholders at global, country, site and community level that are relevant to your work and consider their primary interests and concerns in relation to the site,
  • Describe key actions to take to ensure services are coordinated to meet the needs of the displaced and host populations,
  • Explain the importance of assessing, monitoring and reporting on the site population's needs and of coordinating this with other actors,
  • Describe key actions to ensure the site population's needs are monitored and reported on through established systems,
  • Identify your own next steps for improving your ability to effectively coordinate between actors and assess, monitor and report on needs amongst site residents. 

Who should attend?

This module is aimed at anyone who is working or volunteering with displaced people in Ukraine or neighbouring countries who may be involved in coordinating or implementing services, or assessing, monitoring and reporting on needs of displaced people.

Course structure

95 minutes online session inclusive of a 10-min break in the middle (facilitated on zoom)

How to join

If you would like to attend, please register through Eventbrite. You will receive instructions on how to join the course after registration.

The live online sessions are hosted on Zoom. We recommend joining via the Zoom app. Participants may join the training via a browser, although the browser offers limited access to some of the interactive features of the training. Participants will be expected to have a stable internet connection and to actively participate in all facilitated sessions.

What is the language of the training?

Training could be facilitated by RedR UK experts in English, Ukrainian, Polish, and Romanian.


Dates of the training sessions are listed here.

Click here to access other free, online contextualised modules offered by RedR UK to individuals and organisations responding to the humanitarian crisis in Ukraine and neighbouring countries.

Hpass badge

Upon completion of the course participants will be eligible to apply for a HPass Badge, a digital indicator of achievement, and a way for participants to demonstrate their skills and experience in the humanitarian sector. You can find more information on HPass Badges here.

Any questions? Check out our Terms and Conditions here, or contact

RedR UK is committed to making sure everyone’s needs are met, including people of different genders, ages and disabilities. If you have any specific access requirements or learning needs RedR UK are committed to try and make reasonable adjustments to support your needs, please email at any stage of the booking process to talk directly to RedR UK about your needs.

In case of any complaints, please email